GENERAL TERMS AND CONDITIONS (GTC)
www.momokoshop.hu
Effective from this date: 2026-01-01
Welcome to our website! Thank you for honoring us with your trust during your purchase! Please read this document carefully before finalizing your order, because by finalizing your order, you accept the contents of these GTC!
If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you would like to discuss a unique request with us, please contact our staff at the provided contact details!
Imprint: Data of the Service Provider (Seller, Enterprise)
Name: Momoko Shop Korlátolt Felelősségű Társaság
Registered Seat: 1162 Budapest, Patkószeg utca 10.
Mailing Address: 1162 Budapest, Patkószeg utca 10.
Registering Authority: Company Registry Court of the Budapest-Capital Regional Court
Company Registration Number: 01-09-392707
Tax Number: 27512102-2-42
Representative: Tran Thi Thuy Anh
Phone Number: +3630 924 5361
E-mail: info@momokoshop.hu
Website: www.momokoshop.hu
Bank details:
Momoko Shop Kft.
Bank Account Number: 11707000 – 22231677 – 00000000
IBAN: HU49117070002223167700000000
SWIFT (BIC): OTPVHUHB
Bank: OTP BANK (1051 Budapest, Nádor utca 16.)
Hosting Provider details:
Name: Tárhely.Eu Kft.
Mailing Address: 1144 Budapest, Ormánság utca 4. X. emelet 241.
E-mail: iroda@tarhely.eu
Definitions
Parties: Seller and Buyer jointly.
Consumer: A natural person acting outside their profession, independent occupation, or business activity.
Consumer contract: A contract where one of the subjects qualifies as a consumer.
Website: This website, which serves for the conclusion of the contract.
Contract: The sales contract concluded between the Seller and the Buyer using the Website and electronic mail.
Means of distance communication: Any means capable of making a contractual statement in the absence of the parties – in order to conclude a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, press advertisements with order forms, catalogs, telephones, telefaxes, and devices providing internet access.
Distance contract: A consumer contract concluded under an organized distance sales or service-provision scheme without the simultaneous physical presence of the parties, in such a way that the contracting parties exclusively use a means of distance communication in order to conclude the contract.
Product: Any marketable movable property included in the Website’s offer, intended for sale on the Website, which forms the subject of the Contract.
Enterprise: A person acting within the scope of their profession, independent occupation, or business activity.
Buyer/You: The person concluding the contract by making a purchase offer through the Website.
Guarantee (Jótállás): In the case of contracts concluded between a consumer and an enterprise (hereinafter: consumer contract), according to the Civil Code: a) the guarantee assumed for the performance of the contract, which the enterprise voluntarily undertakes beyond its legal obligation or in the absence thereof for the proper performance of the contract, and b) the mandatory guarantee based on legal regulations.
Applicable laws
The Contract is governed by the provisions of Hungarian law, and the following laws apply in particular:
Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain issues of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree 151/2003 (IX.22.) on the mandatory guarantee for durable consumer goods
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and enterprises
NGM Decree 19/2014 (IV.29.) on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and an enterprise
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Scope and acceptance of the GTC
The content of the contract concluded between us – in addition to the provisions of the relevant binding legal regulations – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations pertaining to You and us, the conditions for the conclusion of the contract, performance deadlines, delivery and payment conditions, liability rules, and the conditions for exercising the right of withdrawal.
Technical information necessary for using the Website, which is not included in these GTC, is provided by other information available on the Website.
You are obliged to familiarize yourself with the provisions of these GTC prior to finalizing your order. By purchasing through our webshop, You accept the provisions of these GTC, and the GTC shall fully become part of the contract concluded between You and the Seller.
The language of the contract, the form of the contract
The language of the contracts falling under the scope of these GTC is Hungarian. Contracts falling under the scope of these GTC do not qualify as written contracts, and the Seller does not file them.
E-invoicing
Our Company employs electronic invoicing according to Section 175 of Act CXXVII of 2007. By accepting these GTC, You consent to the use of the electronic invoice.
Prices
Prices are quoted in Forints and include 27% VAT. Prices are of an informative nature. The possibility that the Seller modifies the prices for business policy reasons cannot be excluded. The modification of prices does not cover contracts already concluded. If the Seller has indicated the price incorrectly, it acts according to the “Procedure in case of incorrect price” section of the GTC for contracts already concluded.
Payment for ordered products
Online bank card payments are realized through the Barion system. The bank card details do not reach the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.
Complaint handling and legal enforcement options
The consumer may submit their consumer objections related to the product or the Seller’s activities at the following contacts:
Phone: +36309245361
Internet address: www.momokoshop.hu
E-mail: info@momokoshop.hu
The consumer may communicate their complaint to the enterprise orally or in writing, which complaint relates to the behavior, activity, or omission of the enterprise, or of a person acting in the interest or on behalf of the enterprise, directly connected with the distribution or sale of goods to consumers.
The enterprise is obliged to immediately investigate the oral complaint and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the enterprise must immediately record a protocol on the complaint and its position regarding it, and in the case of a personal oral complaint, hand over a copy of it to the consumer locally. In the case of an oral complaint communicated by phone or other electronic communications service, it must be sent to the consumer simultaneously with the substantive response – in accordance with the requirements for responding to written complaints – within 30 days at the latest. Otherwise, it must proceed regarding the written complaint as follows. The written complaint – unless directly applicable legal acts of the European Union provide otherwise – must be answered in writing on its merits by the enterprise within thirty days of receipt, and measures must be taken for its communication. A shorter deadline may be established by legal regulation, and a longer deadline by an Act of Parliament. The enterprise must justify its position rejecting the complaint. The enterprise is obliged to assign a unique identification number to the oral complaint communicated by telephone or by using other electronic communication services.
The protocol recorded on the complaint must contain the following:
the name and address of the consumer,
the place, time, and method of presenting the complaint,
a detailed description of the consumer’s complaint, a list of documents, and other evidence presented by the consumer,
the statement of the enterprise regarding its position on the consumer’s complaint, if the immediate investigation of the complaint is possible,
the signature of the person recording the protocol and – with the exception of oral complaints communicated by phone or other electronic communications service – the signature of the consumer,
the place and time of recording the protocol,
in the case of an oral complaint communicated by phone or other electronic communications service, the unique identification number of the complaint.
The enterprise must retain the protocol recorded on the complaint and a copy of the response for five years, and present it to the controlling authorities upon their request.
In case the complaint is rejected, the enterprise must inform the consumer in writing about which authority or conciliation body procedure they may initiate with their complaint – according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority, or the conciliation body competent according to the consumer’s place of residence or stay. The information must also cover whether the enterprise uses the conciliation body procedure to settle the consumer dispute.
If any potential consumer dispute between the Seller and the consumer is not settled during negotiations, the following legal enforcement options are open to the consumer:
Filing a complaint with the consumer protection authorities. If the consumer detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer’s place of residence, a list of which can be found here: www.kormanyhivatal.hu
Judicial procedure. The client is entitled to enforce their claim arising from the consumer dispute before a court in the framework of a civil procedure according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
We inform you that you may file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to apply to the Conciliation Body competent according to your place of residence or stay: a condition for initiating the conciliation body’s procedure is that the consumer attempts to settle the disputed matter directly with the enterprise concerned. For the procedure – based on the consumer’s request to this effect – the conciliation body designated in the consumer’s request is competent instead of the competent body.
The enterprise has an obligation to cooperate in the conciliation body procedure. Within this framework, the enterprises have an obligation to send a response document upon the conciliation body’s call, and Furthermore, the obligation to appear before the conciliation body is recorded (“ensuring the participation of a person authorized to establish a settlement at the hearing”).
If the enterprise’s headquarters or premises are not registered in the county according to the chamber operating the territorially competent conciliation body, the enterprise’s obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer’s claim.
In the event of a breach of the above obligation to cooperate, the consumer protection authority has jurisdiction, based on which, as a result of legislative changes, a mandatory fine shall be imposed in the event of unlawful conduct by enterprises; there is no possibility to waive the fine. In addition to the Consumer Protection Act, the relevant provision of the Act on Small and Medium-sized Enterprises has also been amended, so that the imposition of the fine cannot be omitted even in the case of small and medium-sized enterprises.
The amount of the fine can range from 15 thousand forints to 500 thousand forints in the case of small and medium-sized enterprises, while in the case of a non-small and medium-sized enterprise falling under the scope of the Accounting Act with an annual net sales revenue exceeding 100 million forints, it can range from 15 thousand forints to 5% of the enterprise’s annual net sales revenue, but up to a maximum of 500 million forints. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of enterprises in the conciliation body procedure.
The conciliation body’s jurisdiction includes the out-of-court settlement of consumer disputes. The task of the conciliation body is to attempt to establish a settlement between the parties for the purpose of resolving the consumer dispute; in the event of failure, it makes a decision in the case in order to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. The conciliation body, at the request of the consumer or the enterprise, provides advice regarding the rights to which the consumer is entitled and the obligations imposed on the consumer.
The procedure of the conciliation body starts at the request of the consumer. The request must be submitted in writing to the president of the conciliation body: the requirement of writing can be met by letter, telegram, teletype, or telefax, as well as by any other means that enables the addressee to store the data addressed to them permanently for a period appropriate to the purpose of the data, and to display the stored data in unchanged form and content.
The request must contain:
the name, residence, or place of stay of the consumer,
the name, headquarters, or affected premises of the enterprise involved in the consumer dispute,
if the consumer requested the designation of a requested body instead of the competent conciliation body,
a brief description of the consumer’s position, the facts supporting it, and their evidence,
the consumer’s statement that the consumer directly attempted to settle the disputed matter with the enterprise concerned,
the consumer’s statement that they have not initiated the procedure of another conciliation body in the case, no mediation procedure has started, no statement of claim has been submitted, and no request for the issuance of an order for payment has been submitted,
the motion for the body’s decision,
the signature of the consumer.
The document or its copy (extract) the content of which the consumer relies on as evidence must be attached to the request, in particular the written statement of the enterprise rejecting the complaint, or in the absence of this, other written evidence available to the consumer regarding the attempted required consultation.
If the consumer acts through an authorized representative, the authorization must be attached to the request. More information about Conciliation Bodies is available here: www.bekeltetes.hu
More information about the territorially competent Conciliation Bodies is available here:https://bekeltetes.hu/index.php?id=testuletek
Contact details of each territorially competent Conciliation Body:
Baranya County Conciliation Body Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154, Fax: 06-72-507-152, E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu
Bács-Kiskun County Conciliation Body Address: 6000 Kecskemét, Árpád krt. 4. Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523, Fax: 06-76-501-538, E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu, Website: www.bacsbekeltetes.hu
Békés County Conciliation Body Address: 5600 Békéscsaba, Penza ltp. 5. Phone number: 06-66-324-976, Fax: 06-66-324-976, E-mail: eva.toth@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Body Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-091; 06-46-501-870, Fax: 06-46-501-099, E-mail: bekeltetes@bokik.hu
Budapest Conciliation Body Address: 1016 Budapest, Krisztina krt. 99. III. em. 310. Phone number: 06-1-488-2131, Fax: 06-1-488-2186, E-mail: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Body Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118, Fax: 06-62-426-149, E-mail: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Body Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number: 06-22-510-310, Fax: 06-22-510-312, E-mail: fmkik@fmkik.hu
Győr-Moson-Sopron County Conciliation Body Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217, Fax: 06-96-520-218, E-mail: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Body Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710, Fax: 06-52-500-720, E-mail: korosi.vanda@hbkik.hu
Heves County Conciliation Body Address: 3300 Eger, Faiskola út 15. Phone number: 06-36-429-612, Fax: 06-36-323-615, E-mail: hkik@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Body Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306. Phone number: 06-56-510-621, 06-20-373-2570, Fax: 06-56-510-628, E-mail: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Body Address: 2800 Tatabánya, Fő tér 36. Phone number: 06-34-513-027, Fax: 06-34-316-259, E-mail: szilvi@kemkik.hu
Nógrád County Conciliation Body Address: 3100 Salgótarján, Alkotmány út 9/A. Phone number: 06-32-520-860, Fax: 06-32-520-862, E-mail: nkik@nkik.hu
Pest County Conciliation Body Address: 1119 Budapest, Etele út 59-61. II. emelet 240. Mailing address: 1364 Budapest, Pf.: 81, Phone number: 06-1-269-0703, Fax: 06-1-474-7921, E-mail: pmbekelteto@pmkik.hu
Somogy County Conciliation Body Address: 7400 Kaposvár, Anna u.6. Phone number: 06-82-501-026, Fax: 06-82-501-046, E-mail: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Body Address: 4400 Nyíregyháza, Széchenyi u. 2. Phone number: 06-42-311-544, Fax: 06-42-311-750, E-mail: bekelteto@szabkam.hu
Tolna County Conciliation Body Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet. Phone number: 06-74-411-661, Fax: 06-74-411-456, E-mail: kamara@tmkik.hu
Vas County Conciliation Body Address: 9700 Szombathely, Honvéd tér 2. Phone number: 06-94-312-356, Fax: 06-94-316-936, E-mail: vmkik@vmkik.hu
Veszprém County Conciliation Body Address: 8200 Veszprém, Radnóti tér 1. földszint 116. Phone number: 06-88-429-008, Fax: 06-88-412-150, E-mail: bekelteto@veszpremikamara.hu
Zala County Conciliation Body Address: 8900 Zalaegerszeg, Petőfi u. 24. Phone number: 06-92-550-513, Fax: 06-92-550-525, E-mail: zmbekelteto@zmkik.hu
Online dispute resolution platform
The European Commission has created a website where consumers can register, thus giving them the opportunity to settle their disputes related to online shopping through this by filling out an application, avoiding court proceedings. Thus, consumers can enforce their rights without distance, for example, preventing them from doing so.
If you wish to make a complaint about a product or service purchased on the internet and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have filed a complaint can jointly choose the dispute resolution body you wish to entrust with handling the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyrights
According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Szjt.), the website qualifies as an author’s work, thus every part of it is under copyright protection. Based on Section 16 (1) of the Szjt., the unauthorized use of graphic and software solutions, computer program creations found on the website, or the use of any application with which the website, or any part thereof, can be modified, is prohibited. Any material from the website and its database may be taken over even in the case of written consent from the right holder only by referencing the website and indicating the source. The right holder: Momoko Shop Kft. and its cooperating partners.
Partial invalidity, code of conduct
If any point of the GTC is legally incomplete or invalid, the other points of the contract still remain in effect and the provisions of the relevant legal regulations shall apply instead of the invalid or faulty part.
The Seller does not have a code of conduct according to the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Operation of digital data content, technical protection measures
The availability of the servers providing the data appearing on the website is over 99.9% annually. A backup of the entire data content is made regularly, so in case of a problem, the original data content can be restored. The data appearing on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate strength encryption, using hardware support built into the processor for their encoding.
Information on the essential characteristics of the products
We provide information about the essential characteristics of the products available for purchase on the website in the descriptions accompanying the individual products.
Correction of data entry errors – Responsibility for the reality of provided data
During the order process, before finalizing the order, you continuously have the opportunity to modify the data entered by you (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). We call your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, since the product is invoiced and shipped based on the data you provide. With your order, you acknowledge that the Seller is entitled to pass on to you all damages and costs arising from your incorrect data entry or inaccurately provided data. The Seller excludes its liability for performance based on inaccurate data entry. We call your attention to the fact that a incorrectly provided e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and may prevent the conclusion of the contract.
Procedure in case of incorrect price
An obviously incorrectly indicated price is considered to be:
0 Ft price,
a price reduced by a discount, but incorrectly indicating the discount (e.g.: in the case of a 1000 Ft product, a product offered for 500 Ft while indicating a 20% discount).
In case of an incorrect price being indicated, the Seller offers the possibility to purchase the product at the real price, in possession of which information the Buyer can decide whether to order the product at the real price or cancel the order without any adverse legal consequences.
Use of the website
Selection of the Product
By clicking on the product categories on the website, you can select the desired product family, and within this, the individual products. By clicking on individual products, you will find the product’s photo, article number, description, and price. In case of purchase, you have to pay the price indicated on the website. We have marked the products with illustrated photographs. The accessories and decorative elements visible on the photographs are not parts of the product unless it is specifically highlighted in the product description. Please note that we assume no responsibility for any typos or incorrect data!
Adding to Cart
After selecting the Product, size, and quantity, by clicking the “Add to Cart” button, you can place – any number of – products in the cart without creating any purchasing or payment obligation for you, since placing in the cart does not qualify as an offer.
We recommend placing the product in the cart even if you are not sure you want to purchase the given product, because this makes it transparent for you with one click which products you have selected at a given moment, and you can view and compare them displayed on one screen. The contents of the Cart can be freely modified until the finalization of the order – until pressing the “Checkout” button –, products of your choice can be removed from the cart, new products of your choice can be placed in the cart, or the desired item number can be changed.
If you place the selected product in the Cart, a separate window will pop up with the text “Shopping Cart”. If you do not wish to select more products, please click the “View Cart” button!
Viewing the Cart
While using the website, you can check the contents of the cart at any time by clicking the “Cart” icon located at the top of the website. Here you have the opportunity to remove the selected products from the cart, or change the piece number of the product. If you do not wish to select further products and place them in the cart, you can continue shopping by pressing the “View Cart” button.
Providing Buyer details
After pressing the “View Cart” button, the contents of the cart appear, as well as the total purchase price to be paid by you in case of purchasing the products selected by you. Under “Shipping”, you must choose from the drop-down options how you wish the ordered product to be delivered. In the case of delivery, the system indicates the delivery fee, which you must pay in the event of an order. The delivery deadline is 3-4 working days, which is also indicated next to the selected delivery method, however, this is only an estimated deadline, it could be more time.
In the “Shipping details” text box, you can enter your e-mail address, full name, address, and phone number. In the “Billing address” text box, the system automatically stores the data provided during “Shipping details”. If you request billing to a different address, please remove the checkmark.
Reviewing the order
After filling out the text boxes above, you can continue the ordering process by clicking the “Continue” button, or you can delete/correct the data entered so far by clicking the “Edit” button, and step back to the contents of the Cart. In the event of clicking the last “Continue” button in the row, you arrive at the “Review and place order” page. Here you can see summarized the data previously provided by you, thus the contents of the Cart, the user, billing, and shipping details, and the amount to be paid by you (you can still change these details here by clicking the “Edit” button of the given text box).
Finalizing the order (making an offer)
If you are convinced that the contents of the cart correspond to the products you wish to order, and your details are correctly displayed, you can close your order by clicking the “Place order” button. The information published on the website does not constitute an offer on the part of the Seller to conclude a contract. In the case of orders falling under the scope of these GTC, You qualify as the offeror.
By pressing the “Place order” button, you expressly acknowledge that your offer must be considered as made, and your statement – in the event of confirmation by the Seller according to these GTC – entails a payment obligation. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you are released from your offer obligation.
Order processing, creation of the contract
You have the opportunity to place an order at any time. The Seller confirms your offer via e-mail no later than during the working day following the sending of your offer. The contract is created when the confirmation e-mail sent by the Seller becomes accessible to you in your mail system.
Payment methods
Bank transfer:
You can also settle the equivalent value of the products by bank transfer, for this, select the “Home delivery with advance payment GLS” payment method for the delivery method.
Data required for the transfer:
Momoko Shop Kft.
Bank account number: 11707000 – 22231677 – 00000000 (OTP BANK)
IBAN: HU49117070002223167700000000
SWIFT (BIC): OTPVHUHB
Message: order identifier and name of the customer
Cash on delivery
If you wish to settle the value of the order upon receipt of the package, choose the “Cash on delivery CASH payment GLS” or the “Cash on delivery BANK CARD payment GLS” payment method.
Cash on delivery fee: +490 HUF
Online bank card payment
You can also pay directly with a bank card through the secure Barion system in our webshop.
Bank card payment with Barion! Barion is an electronic payment service that allows you to pay comfortably and securely with a bank card or a pre-loaded balance in our store.
The Barion Smart Gateway is a completely domestically developed payment gateway suitable for accepting bank cards and e-money, independent of banks, which possesses numerous innovative functions alongside its unbeatable prices. Its use is even more comfortable after a registration of just one minute. Since bank card numbers are stored by a secure system provided with a PCI DSS certificate, providing the registered e-mail address and password is enough to use any stored card. On Barion’s web interface, reports, export options, and sent monthly invoice letters help business processes and official accounting. Transactions occur in real-time, and incoming items can also be seen in a mobile application. With the help of the free Barion application, Barion users can increasingly pay with their mobile phones in shops and catering establishments, without having to take cash or a bank card with them. Bank security is guaranteed by the supervision of the MNB (MNB license: H-EN-I-1064/2013). We handle protection against bank card abuse flexibly and fairly.
The service provider, Barion Payment Zrt, is an e-money issuer under the supervision of the Central Bank of Hungary, its license number: H-EN-I-1064/2013.
Look for Barion’s website.
Registration is not mandatory for bank card payment in our webshop, it is enough to provide your bank card number, the expiration date, and the CVC code found on the back, as well as a working e-mail address.
However, if you register, you will never again have to type in your card details at any Barion acceptance point; your e-mail address and password are enough for payment. This is not only comfortable but also increases your security!
For payment, you can use:
Your Mastercard or Maestro bank card
Your Visa or Electron bank card
Your Amex bank card
Without a bank card with Barion: If you do not have a bank card, you can use your pre-loaded Barion balance for payment, which you can top up by bank transfer or cash deposit, and to which your acquaintances can also send you money. In this case, you can pay by providing your e-mail address and password. There is no surcharge for the buyer for bank card payment. Registration and the Barion mobile application, as well as sending and receiving money, are free. There is no monthly fee either.
Barion balance management is also free, there is no entry or monthly fee. Topping up and redeeming the balance have modest fees, but topping up by bank transfer is free.
BARION APPLICATION: With Barion applications, you can track your purchases, manage your Barion balance here, or send or receive money.
SAFETY FIRST: Barion’s servers are protected by Norton/Symantec/Verisign 256-bit SSL encryption. Before paying, always check whether you are indeed providing the bank card details or password necessary for payment on Barion’s secure server. Your browser indicates with a green color if the payment is secure, and identifies the owner of the payment page as Barion Payment Inc [HU]. Barion possesses the PCI DSS certificate required by bank card companies, thus it is authorized to handle bank card details. The security of Barion servers was established according to the prescription of the Central Bank of Hungary.
Deletion of registration
Our clients can delete their registration: By sending their cancellation letter via e-mail to the info@momokoshop.hu e-mail address.
Promotions
Momoko Shop Kft. reserves the right to announce various promotions on the website or through other media.
We reserve the right to modify the conditions of the promotions without any prior notice.
Products participating in promotions are valid while stocks last.
Reservation of rights, stipulation of ownership
If You have previously ordered a product in such a way that it was not accepted during delivery (excluding the case when you exercised your right of withdrawal), or it returned to the seller with the marking “Product not claimed” or “Consignee not found”, the Seller ties the fulfillment of the order to the advance payment of the purchase price and shipping costs.
The Seller may withhold the handover of the Product until it is convinced that the payment of the Product’s price has been successfully completed using the electronic payment solution (including the case when, for a product paid by transfer, the Buyer transfers the purchase price in the currency of their member state and due to the conversion, as well as bank commissions and costs, the Seller does not fully receive the amount of the purchase price and the shipping fee). If the price of the Product has not been paid in full, the Seller may call upon the Buyer to supplement the purchase price.
Sales abroad
The Website is accessible from the territory of the European Union as well. The Seller reserves the right to determine to which countries it undertakes delivery and which orders it accepts.
The language of the contract between the parties is Hungarian. The Seller is entitled to communicate with the Buyer in Hungarian or English, and is not obliged to provide customer service, complaint handling, or other communication in the language of the Member State according to the Buyer’s residence or place of stay, unless law provides otherwise.
The contract between the parties is governed by Hungarian law. However, this choice of law does not affect the protection granted to the consumer on the basis of mandatory consumer protection provisions of the state of their habitual residence, from which it is not possible to derogate by agreement.
The Seller assumes no liability for non-contractual labeling, product marking, import, resale, taxation, or other local compliance requirements of the country of destination that do not form part of the contract between the parties, unless such an obligation is imposed by law.
In the case of electronic payment, payment is made in the currency determined by the Seller. The Buyer is obliged to bear any conversion, banking, transaction, or other costs due to which the amount arriving to the Seller would be less than the total purchase price and shipping fee to be paid. The Seller may withhold the handover of the product until the full equivalent value is credited completely.
In order to hand over the product, the Seller provides the delivery and receipt methods indicated on the Website for non-Hungarian buyers as well, provided that the Seller otherwise enables sales to the given country. If the Seller specifically permits, the non-Hungarian Buyer may arrange the forwarding of the product abroad at their own expense and organization. In such a case, the Seller’s performance is considered completed with the lawful handover of the product at the designated Hungarian handover point.
If the Buyer does not pay the delivery fee, or does not ensure the self-organized delivery by the pre-agreed time, the Seller is entitled to withdraw from the order or terminate the contract, and to refund the already paid purchase price following the deduction of non-incurred costs.
Obligations of the Buyer
By finalizing the order, the Buyer acknowledges and accepts the currently effective General Terms and Conditions of the Webshop, and undertakes to pay the purchase price of the ordered product(s), as well as any potentially arising, previously communicated costs, within the deadline according to the chosen payment method.
The buyer undertakes that in the case of ordering products found in the “TO ORDER” or “PRE-ORDER” categories, it is their obligation to pay a minimum 30% advance. As well as to accept the ordered product after its arrival, and pay the remaining amount.
Furthermore, the Buyer acknowledges that following the ordering of products found in the “TO ORDER” or “PRE-ORDER” categories, in the event of cancellation or refusal/failure to accept, they lose the 30% advance.
If, based on the nature of the specific product, the right of withdrawal without reasoning is excluded according to the law, the Seller shall specifically inform the Buyer of this before the order.
The Buyer is obliged to provide real, accurate, and complete data during the order. The Seller assumes no liability for damages, delays, failed delivery, or additional costs resulting from data provided incorrectly, incompletely, or falsely; costs arising for such reasons are borne by the Buyer.
The Buyer is obliged to demonstrate the cooperation necessary for the delivery of the package, in particular by providing the data necessary for delivery, ensuring availability, as well as accepting the package. If the delivery fails for a reason occurring within the Buyer’s sphere of interest, in particular due to an incorrect address, unavailability, repeated unsuccessful delivery, unjustified refusal of acceptance, or non-acceptance of the package, the shipping costs and all verifiable additional costs arising from this are borne by the Buyer.
The Buyer is advised to inspect the external condition of the package upon receipt. If traces of external damage, injury, or other irregularity can be noticed on the package, it is recommended to request the recording of a protocol in the presence of the courier, and to immediately indicate the circumstance to the Seller. A protocol, photograph, video, or other document helps the faster and more accurate investigation of the complaint.
The Buyer is obliged to indicate their objection related to the product to the Seller without unjustified delay. During the reporting of the complaint, the Buyer is obliged, if possible, to provide the order number, the name of the objected product, a detailed description of the defect, and – if available to them – a photograph, video, or other document helping to clarify the circumstances. The parties are obliged to cooperate during the investigation of the complaint.
Service Provider’s right of withdrawal / non-acceptance of the ordered package
The Service Provider has the right to withdraw from the contract if the Buyer unjustifiably refuses to accept the ordered product, or the performance of the contract fails for a reason occurring within the Buyer’s sphere of interest.
If the Buyer qualifies as a Consumer, the Service Provider may consider the refusal to accept the product as the exercise of the right of withdrawal to which the Consumer is entitled, provided that the legal conditions for exercising the right of withdrawal exist.
If the Buyer refuses to accept the package, it is recommended that they indicate the reason for this immediately, if possible within 12 hours, in an e-mail to the Seller at the info@momokoshop.hu address. Sending the reasoning and available documents helps the investigation of the complaint. The omission of the reasoning does not in itself exclude the enforcement of the legal claims to which the Buyer is entitled, however, the Seller may take into account during the assessment of the claim when and in what manner the reason for the refusal of acceptance, as well as the related circumstances, were reported. In case of refusal of acceptance without reasoning, as well as in the case of “Consignee not found” and “Incorrect address”, the shipping costs are borne by the Buyer.
Consumer information based on Gov. Decree 45/2014 (II. 26.)
Information on the right of withdrawal to which the consumer buyer is entitled
According to Section 8:1. paragraph 1 point 3 of the Civil Code, only a natural person acting outside their profession, independent occupation, or business activity qualifies as a consumer, thus legal entities cannot exercise the right of withdrawal without reasoning!
According to Section 20 of Gov. Decree 45/2014. (II. 26.), the consumer is entitled to the right of withdrawal without reasoning. The consumer may exercise their right of withdrawal: a) in the case of a contract aimed at the sale of a product aa) of the product, ab) when buying multiple products, if the supplying of individual products takes place at different times, of the last supplied product, within a deadline calculated from the day of receipt by the consumer or by a third party indicated by them, other than the carrier, which deadline is 14 days.
The provisions contained in this point do not affect the consumer’s right to exercise their right of withdrawal specified in this point during the period between the day of concluding the contract and the day of receiving the product.
If the consumer made the offer to conclude the contract, the consumer is entitled to the right to withdraw the offer prior to the conclusion of the contract, which terminates the offer obligation extending to the conclusion of the contract.
Declaration of withdrawal, exercising the consumer’s right of withdrawal or termination
The consumer may exercise their right provided in Section 20 of Gov. Decree 45/2014 (II. 26.) by means of an unequivocal declaration to this effect, or by using the sample withdrawal form:
Submit withdrawal to the following contacts:
Addressee: Momoko Shop Kft.
Package drop-off location / Return address: 1085 Budapest, József krt. 46. (Store opening hours: 10:00-19:00)
E-mail: rendeles@momokoshop.hu
Telefon: +3630 924 5361
I/We, the undersigned, declare that I/we exercise my/our right of withdrawal (termination) concerning the contract for the sale of the following product(s) / provision of the following service:
Name of product(s): ………………………………………………………………..
Date of contract conclusion / receipt: ………………………………………….
Name of the consumer: …………………………………………………………..
Address of the consumer: …………………………………………………………
Bank account number (if requesting a bank transfer): …………………………………..
Date: …………………………………………………
Signature: (only for paper format) ……………………………………………
Validity of the consumer’s declaration of withdrawal The right of withdrawal must be considered enforced within the deadline if the consumer sends their declaration within the deadline. The deadline is 14 days.
The burden of proof lies with the consumer to prove that they exercised their right of withdrawal in accordance with this provision.
The Seller is obliged to immediately confirm the consumer’s declaration of withdrawal on an electronic data carrier following its arrival, if it also provides the exercise of the right of withdrawal to the consumer on its internet website.
Obligations of the Seller in case of withdrawal by the consumer
If the consumer withdraws from the contract according to Section 22 of Gov. Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid as consideration by the consumer, including costs incurred in connection with the performance, such as the delivery fee, no later than within fourteen days from gaining knowledge of the withdrawal. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport, i.e. if the consumer specifically chose a mode of transport different from the least expensive standard mode of transport, the Seller is not obliged to reimburse the additional cost resulting from this.
In the case of exercising the withdrawal, the consumer bears the direct cost of returning the product themselves.
The Seller is entitled to withhold the refund until the consumer has returned the product, or has proven beyond doubt that they have sent it back.
Method of the Seller’s refund obligation In the event of withdrawal or termination according to Section 22 of Gov. Decree 45/2014 (II. 26.), the Seller refunds the amount due to the consumer in a manner identical to the payment method used by the consumer. Based on the consumer’s express consent, the Seller may also use another payment method for the refund, but the consumer cannot be charged any additional fee as a result of this. The Seller bears no responsibility for delay occurring as a consequence of a bank account number or postal address provided incorrectly and/or inaccurately by the Consumer.
Additional costs If the consumer expressly chooses a mode of transport different from the least expensive standard mode of transport, the Seller is not obliged to reimburse the additional costs arising from this. In such a case, our refund obligation exists up to the indicated general shipping fee items.
Right of retention The Seller may withhold the amount due to the consumer until the consumer has returned the product, or has proven beyond doubt that they have sent it back; the earlier of the two dates must be taken into account. We are not in a position to accept consignments sent cash on delivery or postage due.
Obligations of the consumer in case of their withdrawal or termination
Returning the product If the consumer withdraws from the contract according to Section 22 of Gov. Decree 45/2014 (II. 26.), they are obliged to return the product immediately, but no later than within fourteen days from the communication of the withdrawal, or hand it over to the Seller or to a person authorized by the Seller to receive the product. The return is considered fulfilled within the deadline if the consumer sends the product before the expiration of the deadline.
Bearing direct costs related to the returning of the product The consumer bears the direct cost of returning the product. The product must be returned to the Seller’s address. If the consumer terminates the off-premises or distance contract – aimed at providing a service – following the commencement of performance, they are obliged to pay the enterprise a fee proportionate to the service performed up to the time of communicating the termination to the enterprise. The proportionate amount to be paid by the consumer must be determined based on the total amount of consideration established in the contract increased by tax. If the consumer proves that the total amount determined in this way is excessively high, the proportionate amount must be calculated based on the market value of the services performed up to the time of the termination of the contract. Please note that we are not in a position to accept a product returned cash on delivery or postage due.
Consumer’s liability for value depreciation The Seller individually examines the condition of the returned product in all cases following the return of the product. During the condition assessment, the Seller specifically checks the condition, intactness, and completeness of the product, its original packaging, accessories, accompanying elements, protective foils, labels, user manuals, and other elements originally belonging to the product.
The consumer is liable for any value depreciation that results from using or handling the product beyond the use necessary to establish its nature, characteristics, and functioning. The liability extends in particular to value depreciation resulting from improper use, damage, contamination, incomplete return, as well as deterioration of the condition of the product or any of its accessories, packaging, or accompanying elements.
If, based on the condition assessment, it can be established that the condition of the returned product is worse than what can be justified by testing necessary to establish the nature, characteristics, and functioning of the product, the Seller is entitled to deduct the verifiable value depreciation resulting from this from the amount to be refunded.
When determining the extent of the value depreciation, the Seller may take into account in particular the product’s resalability, aesthetic and technical condition, market value, as well as whether the product was returned in its original packaging, with full accessories, and in a condition sellable as a new product.
If the product or any of its accessories, packaging, or accompanying elements arrives back incomplete, damaged, in a used condition, or in a manner no longer sellable as a new product, the Seller is entitled to enforce the value depreciation resulting from this in the refund amount.
The damage or absence of the original packaging, protective foil, display box, label, or other external element may in itself establish value depreciation, provided it adversely affects the product’s market perception, value, or resalability.
The present provision serves exclusively the examination of the condition of the returned product and the establishment of potential value depreciation enforceable based on law, and does not affect the mandatory statutory rights to which the consumer is entitled.
The right of withdrawal cannot be exercised in the following cases
The Seller expressly draws Your attention to the fact that You may not exercise your right of withdrawal in the cases included in Section 29 (1) of Gov. Decree 45/2014 (II.26.):
a) in the case of a contract aimed at providing a service, following the performance of the entirety of the service, if the enterprise began the performance with the consumer’s express, prior consent, and the consumer acknowledged that they lose their right of termination following the performance of the entirety of the service;
b) with respect to a product or service whose price or fee depends on fluctuations of the financial market beyond the control of the enterprise, which are possible even during the deadline specified for the exercise of the right of withdrawal;
c) in the case of a non-prefabricated product that was produced based on the consumer’s instruction or at their express request, or in the case of a product clearly tailored to the person of the consumer;
d) with respect to a perishable product or one that retains its quality for a short time;
e) with respect to a product in closed packaging, which cannot be returned after its opening following delivery due to health protection or hygiene reasons;
f) with respect to a product which, by its nature, is inseparably mixed with other products following delivery;
g) with respect to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the enterprise, and the price of which the parties agreed upon at the conclusion of the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion;
h) in the case of a business contract where the enterprise visits the consumer at the express request of the consumer for the purpose of carrying out urgent repair or maintenance work;
i) with respect to the sale of a copy of an audio or video recording in sealed packaging, as well as computer software, if the consumer opened the packaging following delivery;
j) with respect to newspapers, periodicals, and magazines, with the exception of subscription contracts;
k) contracts concluded at a public auction;
l) in the case of a contract aimed at providing accommodation, with the exception of residential service, transport of goods, car rental, catering, or service connected to leisure activities, if an exact date or deadline for performance was stipulated in the contract;
m) with respect to digital data content not provided on a tangible medium, if the enterprise began performance with the consumer’s express, prior consent, and the consumer simultaneously with this consent declared their acknowledgement that they lose their right of withdrawal following the commencement of performance.
Liability for defects, product warranty, guarantee
This point of the consumer information was prepared based on the authorization of Section 9 (3) of Gov. Decree 45/2014 (II.26.), using Annex No. 3 to Gov. Decree 45/2014 (II.26.).
Special Rules Regarding TCG Products
For the purposes of this section, a TCG product includes any trading card, booster pack, booster box, elite trainer box, tin, collection box, blister pack, promo pack, sealed collector’s item, and any product whose packaging is equipped with manufacturer foil, a seal, or any other external element indicating its unopened state.
The Customer acknowledges that in the case of TCG products, the external foil, cardboard box, paper wrapper, collector sleeve, display box, or other external packaging element primarily serves the protection, sealing, logistical handling, and commercial distribution of the product. Due to the specifics of manufacturing, packaging, warehousing, and shipping, minor aesthetic variations may occur on the external packaging.
Such an inherently non-material variation may particularly include slight foil waviness, foil tension, minor creasing, surface scratches, minor indentations, minimal corner wear, slight deformation of the cardboard, or other aesthetic variations that do not affect the unopened state, authenticity, integrity of the contents, intended usability, or the essential characteristics of the product as per its description.
A minor aesthetic variation solely affecting the external packaging, as per the preceding paragraph, does not in itself constitute defective performance. Furthermore, it does not in itself establish a claim for replacement, price reduction, damages, or any other compensation, provided the product remains original, unopened, and otherwise corresponds to its advertised characteristics.
The Seller strictly undertakes that the product conforms to the characteristics specified in the product description, the order confirmation, and other mandatory information. The Seller makes no distinct commitment that the TCG product’s external foil, box, or other packaging will be suitable for grading, or will be in “mint,” “gem mint,” “perfect sealed,” “case fresh,” investor-grade, or flawless collector’s condition.
The Customer acknowledges that purchasing the product for collection, investment, resale, or grading purposes does not in itself result in a stricter liability for the Seller than that prescribed by law. Collector’s value, expected secondary market value, future grading results, or the Customer’s subjective assessment of condition do not inherently constitute properties for which the Seller is liable.
Should the damage to the external packaging be of such an extent that the product’s unopened state, authenticity, the integrity of its contents, or its intended usability is substantially compromised, or if the product significantly deviates from its advertised condition, the Customer may exercise their rights guaranteed by law.
These provisions do not exclude or limit the mandatory statutory rights of the Customer.
Liability for defects
In what case can You exercise your right to liability for defects? In the event of the Seller’s defective performance, You may enforce a claim for liability for defects against the Seller according to the rules of the Civil Code.
What rights do You have based on your claim for liability for defects? You may – at your choice – exercise the following claims for liability for defects: You can ask for repair or replacement, unless the fulfillment of the claim chosen by You among these is impossible or would incur disproportionate additional costs for the Seller compared to the fulfillment of another claim of yours. If you did not ask for or could not ask for repair or replacement, you can demand a proportionate reduction of the consideration, or you can repair the defect yourself at the Seller’s expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. You may switch from your chosen right of liability for defects to another, but You bear the cost of the switch, unless it was justified, or the Seller gave cause for it.
Within what time limit can You enforce your claim for liability for defects? You are obliged to communicate the defect without delay after its discovery, but no later than within two months from the discovery of the defect. At the same time, we draw your attention to the fact that you can no longer enforce your rights to liability for defects beyond the two-year limitation period calculated from the performance of the contract. If the subject of the contract between the consumer and the enterprise is a used thing, the parties may also agree on a shorter limitation period; a limitation period shorter than one year cannot be validly stipulated in this case either.
Against whom can you enforce your claim for liability for defects? You can enforce your claim for liability for defects against the Seller.
What other conditions are there for enforcing your rights to liability for defects? Within six months from the performance, the enforcement of your claim for liability for defects has no other condition besides communicating the defect, if You prove that the product or service was provided by the Seller. However, after six months from the performance, You are obliged to prove that the defect recognized by You already existed at the time of performance.
In the case of used products, the rules for warranty and guarantee rights differ from the general rules by default. We can speak of defective performance in the case of used products as well, however, the circumstances based on which the Buyer could expect the occurrence of certain defects must be taken into account. Due to obsolescence, the appearances of certain defects become more frequent, as a result of which it cannot be assumed that a used product can possess the same quality as a newly purchased one. Based on this, the Buyer can only enforce their warranty rights with respect to deficiencies that are beyond the defects stemming from usedness and arose independently of them. If the used product is defective and the Buyer qualifying as a Consumer received information about this at the time of purchase, the Service Provider bears no liability with regard to the known defect.
Product warranty
In what case can You exercise your product warranty right? In the event of a defect in a movable thing (product), You can – at your choice – enforce a claim for liability for defects or a product warranty claim.
What rights do You have based on your product warranty claim? As a product warranty claim, You may solely request the repair or replacement of the defective product.
In what case does the product qualify as defective? The product is defective if it does not comply with the quality requirements in effect at the time of its placing on the market, or if it does not possess the properties included in the description given by the manufacturer.
Within what time limit can You enforce your product warranty claim? You can enforce your product warranty claim within two years from the placing of the product on the market by the manufacturer. Upon the expiration of this deadline, you lose this entitlement.
Against whom and with what other condition can you enforce your product warranty claim? You may exercise your product warranty claim solely against the manufacturer or distributor of the movable thing. You must prove the defect of the product in the event of enforcing a product warranty claim.
In what case is the manufacturer (distributor) exempted from its product warranty obligation? The manufacturer (distributor) is exempted from its product warranty obligation exclusively if it can prove that:
it did not manufacture or place the product on the market within the scope of its business activity, or
the defect was not recognizable according to the state of science and technology at the time of placing on the market, or
the defect of the product originates from the application of legislation or mandatory authority prescription.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption. I draw your attention to the fact that you cannot enforce a claim for liability for defects and a product warranty claim simultaneously, parallel to each other due to the same defect. However, in the event of successfully enforcing your product warranty claim, you may enforce your claim for liability for defects regarding the replaced product or repaired part against the manufacturer.
Guarantee
1. When are you entitled to a guarantee? In the event of defective performance, the Seller bears a guarantee obligation regarding those new, durable consumer goods that fall under the mandatory guarantee based on effective legal regulations (in particular: Gov. Decree 151/2003. (IX. 22.)). For products not falling under the mandatory guarantee, the Seller does not undertake a guarantee, however, this does not affect the rights to liability for defects / product warranty to which You are entitled.
2. The duration of the mandatory guarantee If the product falls under the mandatory guarantee, the duration of the guarantee depends on the selling price of the product:
2 years, if the selling price reaches 10,000 HUF but does not exceed 250,000 HUF,
3 years, if the selling price is above 250,000 HUF.
3. The beginning and extension of the guarantee period The starting time of the guarantee period is the day the product is handed over to the consumer, or if the enterprise (or its representative) performs the commissioning, then the day of commissioning. If the product is commissioned beyond 6 months from the handover, the start of the guarantee period is the day of handover. In the event of repair, the guarantee period is extended from the day of handing over for repair by the time during which the consumer could not use the product properly due to the defect.
4. Enforcement of the guarantee claim (where and how?) You can indicate your guarantee claim to the Seller by providing the following details:
order number / invoice serial number,
name of the product,
description of the defect,
if possible, photo / video of the defect.
Our contacts:
Momoko Shop Kft.
Address / complaint handling: 1162 Budapest, Patkószeg utca 10.
E-mail: info@momokoshop.hu
Phone: +3630 924 5361
5. What rights do you have based on the guarantee? Based on the guarantee, You – according to the legal conditions – may primarily request repair or replacement. If repair or replacement is not possible (or cannot be undertaken within a reasonable deadline), then – according to the legal regulations – a price reduction or withdrawal from the contract can also be considered.
6. Replacement claim within three working days In the case of durable consumer goods falling under the mandatory guarantee – if the defect appears within 3 working days from receipt – the consumer may be entitled to request a replacement according to the relevant legal regulations.
7. Guarantee ticket (warranty card) To enforce rights arising from the guarantee, the guarantee ticket serves in cases prescribed by law. The irregular issuance of the guarantee ticket or the failure to hand it over does not affect the validity of the guarantee. The guarantee ticket – in the absence of a different request from the consumer – may also be handed over electronically.
8. When is the Seller exempted from the guarantee obligation? The Seller is exempted from the guarantee obligation if it proves that the cause of the defect arose after the performance.
9. The relationship of the guarantee to the warranty (liability for defects) The guarantee may also be due to You alongside the rights to liability for defects and product warranty. Claims for liability for defects and guarantee, or product warranty and guarantee claims cannot be enforced simultaneously, parallel to each other due to the same defect, however, the rights arising from the guarantee are due to the consumer independently of the warranty entitlements.